Frequently Asked Questions

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Frequently Asked Questions

Here, you can find the most frequently asked questions.

General Questions

• What is Sherara?

Sherara application is a food delivery app that offers two choices: restaurants and local chefs. This app allows users to order food from either restaurants or local chefs for delivery. Customers can explore a variety of dining options and enjoy meals from different sources through this platform.

• What are Sherara working hours?

We are open between 7am and 2am throughout the year. However, delivery time depends on the restaurants. 

• Where is Sherara offices?

Kingdom of Saudi Arabia, Eastern Province

• How do you accept payments?

Currently all payments are Online payments Via Credit Card, Mada Card, and ApplePay. We will add cash on delivery soon.

• Offers Policy

1- Two offers can not be used with some "Coupon + Delivery Offer. Coupon offers will be added soon.

Questions Related to Orders

• Do I need to register to place an order?

Yes. To complete an order you need to enter a valid phone number, email ID and delivery address.

• Do you charge for the service or delivery services?

Sherara doesn't provide the delivery, any delivery fees is taken by the restaurants or third party. Also We don’t have any charges for Sherara services. Billing is at actual restaurant prices. We are working on providing our own drivers soon.

• How can I track my order status?

You can track it through our mobile app by clicking on the order history section. However, You can always ask through the email and will be very pleased to help you, 

• Do you have a mobile app?

Yes we do! currently we do have an app for iOS & Android, type "Sherara" in the search bar of the App store or Play store.

Technical Questions

• The site is not opening on my computer/laptop. What could be the reason?

One of the reasons could be ’browser incompatibility’ to certain browsers. Our website currently doesn't support Internet Explorer (IE) 6.0 and lower versions. Recommended browsers are IE8, IE9, Mozilla Firefox, Safari and Chrome.

Rider-Related Questions

• What details I need to provide to get accepted?

1- Choose your city.

2- Write your Full name, Mobile Number, Vehicle type, finally press create an account.

3- Provide your National ID, Vehicle number, and license. 

4- We will review and either to accept or reject.

• What type of vehicles am I allowed to work with?

"1- Applicant's vehicle should at least be a 2005 model or above 2- Vehicle must not be a pickup truck or any public transportation vehicle (bus, taxi... etc)"

• What if the required documents are not completed, can I proceed with the registration?

Yes, you'll get a message with a link to complete the registration process.

• Are document in a scanned forum accepted?

No, documents must be clear to read and not scanned.

• If I'm a visitor in the Kingdom, am I allowed to work as a rider?

According to the Saudi laws and regulations, it is forbidden to work with a visitor visa.